1 Month Free
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Add-on Services |
Price |
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| Management Interface |
Please call Sales |
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|---|---|---|
| Backups (Daily, Weekly or Monthly) |
Please call Sales |
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| Network Scans (Monthly) |
Please call Sales |
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| Anti-Virus |
Please call Sales |
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| Hardware Firewall (including Intrusion Protection) |
Please call Sales |
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| Additional software |
Please call Sales |
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Features of Managed Hosting
- Gives you greater resources and more control than a shared server, thus improving speed and reliability.
- Insight manager capability informs administrators of likely hardware failures before they happen
- Hardware RAID enabled disk mirroring - all data on the primary disk is copied to a secondary disk so that no data is lost in the event of a disk failure
- Hot swappable disks - your disks can be replaced without powering the server down, so you don't suffer any loss of availability or performance
- UPS Power Supply with backup generators
- Low Power Consumption
- If your server's availability is less than 99.9% in any one quarter you will pay a reduced fee.
- For each full hour of downtime above the SLA limit, your total fee for the following month will be reduced by 5%
- You will continue to receive a reimbursement of 5% for every full hour of downtime, up to the maximum of your entire monthly fee For example: If your SLA allows 11 hours of downtime for the quarter, but you register 15 hours, you will only pay 80% (100% - (4 x 5%)) of your monthly fee for the month immediately after that quarter
- Your managed server will be monitored remotely and you will be able to view your monthly uptime figure through our QOS tool, 24 hours a day
- Our engineers will respond to server errors within five minutes
- We will replace any failed hardware at no extra cost provided it is within its hardware warranty
Periods of outage (up to a maximum of 5 hours per month) that are scheduled for system maintenance are not included in this SLA agreement. Maintenance is usually carried out in the early hours of the morning (UK time).
- We are able to provide solutions based on Clustering and Storage Area Networks.
- We are already managing equipment of these configurations.
- We can provide Stateful Packet Inspection Firewall’s, Web Application Firewall’s and Intrusion Protection Systems all to the highest standards in Internet Security (PCI Standards).
- We can also provide Certificated VPN access and Security Scanning Services all based on Industry Standard Security Technologies.
- Gives you greater resources and more control than a shared server, thus improving speed and reliability.
- RAID enabled disk mirroring - all data on the primary disk is copied to a secondary disk so that no data is lost in the event of a disk failure. We can Offer Raid 1 or 5.
- Hot swappable disks - your disks can be replaced without powering the server down, so you don't suffer any loss of availability or performance.
- 99.9% availability guarantee.
- Dual network feed from two totally independent Internet Service Providers - should one fail you will automatically be switched to the other with no loss of connectivity.
- 24 hour, 7 days a week system monitoring - protection around the clock with paged engineer response within five minutes.
- HP ProLiant server's insight manager capability informs administrators of likely hardware failures before they happen.
- We are able to provide solutions based on Clustering and Storage Area Networks.
- Easy to manage web interface for managed server - putting you in control of your hosting.
- QOS (quality of service) server availability monitoring - check that we are meeting your Service Level Agreement day or night.
- Gives you greater resources and more control than a shared server, thus improving speed and reliability.
- Ability to host Unlimited domains and Mailboxes.
- Support for one or two processors.
- The best technical assistance available from our experts via web, email and telephone.
No, the Managed Server service is specifically for one client only.
We always over spec our servers to clients to cater for their growing needs however should the server start to slow down due to heavy usage we will recommend a hardware upgrade to the existing server, such as memory. We will always endeavour to keep the cost as low as possible to you and will pass on any hardware costs from our supplier at cost. We can also increase bandwidth to the server for a small monthly fee.
As the saying goes "You get what you pay for". We provide our managed servers on HP hardware. The server is designed with redundant hardware down to the component level to make them as reliable as possible. We do not want your server offline any more than you do therefore we provide the best possible hardware for the job which we know our cheaper competitors do not. We have been doing this for many years now and this is why our customers continue to renew their Managed Servers with us.
We always obtain new server hardware and software for our managed servers to ensure you get the latest technologies. This means we lease a server on behalf of the client which covers the contract period. If the client cancelled their managed server contract with us during the contract period we would be left with hardware which we cannot redeploy that we still have to pay for. Many host providers do not tell you that the server you are using may well have been used by another client before you. They tend to run server farms which takes the next available, already running server to deploy new customers to. At Total Web Solutions your Managed Server is bespoke to you and the contract period and termination reflects this.
All technical support incidents are logged regardless of whether it is for a Managed Server or other service. With a Managed Server however support incidents tend to be more in-depth and actually require an engineer to spend a lot of time investigating it. Each managed server comes with 5 support incidents a month which are over and above the standard support we offer. For instance we are often asked to archive logs and other data on a Managed Server which is essentially one support incident. Some examples of what a Managed Server support incident consists of are below: - Change configuration of IIS or Apache - Archive logs - Change server file permissions - Run diagnostics, such as memory or CPU. - Produce bespoke logging or graphing data on server resources
It is up to you what information you store on your server as long as it is within the law. In particular copyright, data protection and deformation law must be adhered to. We would always ask before setting up a Managed Server as to its use and advise accordingly.
We always strongly advise that we perform a server backup at least every month. A server backup will ensure that should there be a hardware fault and we have to replace the hardware that we can get it back up and running to a near original state. Otherwise we can only restore the server to its original configuration which usually does not include your bespoke files. Be aware that without a backup it will affect your Service Level Agreement in that we can only restore the server to its original configuration as opposed to your last known running configuration.
We offer this service free of charge as long as it is prior to the server going live. We want to facilitate the install as much as possible and are happy to install files from disk or memory stick.
Each managed server we setup is recorded in a build record which spans many pages. This build record is unique to your server and facilitates a server rebuild if required. Some of the build records we have in place currently cover over 100 pages of configuration information so we take disaster recovery practices seriously.
The server hardware is owned by the leasing company and can be purchased at the end of the contract period for a nominal price (usually one to two months rental). We rarely get requests for the hardware afterwards but are happy to obtain the hardware on the clients behalf and ship to the client directly at the clients expense.
As mentioned we provide a bespoke installation for each Managed Server customer. This means we have to cover the cost of obtaining the hardware and installation up front and cover the cost of the server contractually by way of a lease. As it is a lease there is a risk to us should the customer not complete the contract period because they have gone out of business say. We mitigate a portion of this risk by obtaining a portion of the server costs up front. In previous years we have offered a no setup service to Managed Server customers, which has resulted in losses to our business through companies that have entered bankruptcy. Therefore it was decided to meet the customer half way by having a small setup charge (usually 10% of the contract value).